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Thread: emails from forum go to spam

  1. #1
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    Exclamation emails from forum go to spam

    All emails i am receiving from this forum are failing to go through spam check, hence all encode.su emails end up in spam.

    I hope, whoever is managing encode.su will read this post.

    It could be related to something really simple such us DKIM or SPF records...please look into it.
    Last edited by dado023; 30th January 2020 at 01:50.

  2. #2
    Administrator Shelwien's Avatar
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    I don't think I can change anything.
    You can try talking to dreamhost admins, since they host mailserver and nameserver, and I have no control over that.
    But I suspect that this would require an unique ip at least (which is $5-6 per month), maybe VPS instead of shared hosting too.
    Maybe not a free SSL cert too.

    Also, I'd just sent a password reminder from forum to myself (on gmail) and it didn't go to spam.

    Maybe it says something in the headers of your received messages?

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    Programmer Bulat Ziganshin's Avatar
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    my emails come to gmail account inbox. if you use gmail, going into spam folder and marking encode.su messages as not spam may help. repeat a few times if necessary. similarly for other email providers - messages from new recipient may go into spam folder and you need to reclaim them at the first time, then mailserver will realize that you are ok with this source and stop moving them into the spam folder

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    Thank you for your responses.
    As you suggested, i will try and see what happens.

    Regarding mailserver and nameserver, usually web hosting user has all the control, for example in cpanel: Click image for larger version. 

Name:	KiuYtvY.png 
Views:	17 
Size:	23.6 KB 
ID:	7326, There is no need for unique IP or VPS, shared web hosting has enough resources for forum script.

    I will report back if mails keep ending up in spam.
    Last edited by dado023; 3rd February 2020 at 22:34.

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    Administrator Shelwien's Avatar
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    I do have control over NS records, but not 100% (they add mailserver stuff on their own), and in any case I use hosting's mailserver and nameserver.
    If you have any easy to test ideas, I can try.
    But AFAIU any attempt to build a "clean" setup that I have full control of would require setting up my own mailserver and nameserver,
    and would be thus too much work.

    As to unique IP, since its a shared hosting, its possible that some other user does spam from the same ip.

  6. #6
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    Email settings and records are in your cPanel. You can also score your email against spam tool using https://spamcheck.postmarkapp.com/
    I usually setup this whole thing on behalf of my clients, so your hosting company can do the same. Open support ticket in their WHMCS, and ask them if they could fix your outbound emails for lower spamassassin score.

    PS, all these posts above ended up in my spam :\

  7. #7
    Administrator Shelwien's Avatar
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    As I said, I'd have to get unique ip and setup my own mailserver.
    See that ip? That's dreamhost's ip.
    Code:
    2.7 RCVD_IN_PSBL           RBL: Received via a relay in PSBL [208.113.157.50 
                                listed in psbl.surriel.com]                       
     2.5 RCVD_IN_MSPIKE_L5      RBL: Very bad reputation (-5) [208.113.157.50     
                                listed in bl.mailspike.net]                       
     0.0 RCVD_IN_DNSWL_BLOCKED  RBL: ADMINISTRATOR NOTICE: The query to DNSWL was 
                                blocked.  See                                     
                                http://wiki.apache.org/spamassassin/DnsBlocklists…
                                #dnsbl-block for more information. [208.113.157.50
                                listed in list.dnswl.org]                         
     0.0 RCVD_IN_MSPIKE_BL      Mailspike blacklisted

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    @Shelwien,

    again, you do not need unique ip. its just needs to be whitelisted.......You are their customer and with your web hosting you are paying them to keep these things in check.
    Open support ticket in their whmcs, where you explain to them what is happening.

    If they respond back with the only solution as renting out unique IP address, then it might be time to change your web hosting company, since it might be blacklisted due to many malicious clients using the same shared IP.

  9. #9
    Administrator Shelwien's Avatar
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    Ok, I did create a ticket.
    But I don't see a way for them to resolve this, since they have users who actually do send spam.
    And they don't have a reason to create a dedicated mailserver just for me.

  10. #10
    Administrator Shelwien's Avatar
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    Well, I've got this reply:
    We are aware of the recent blacklistings and are
    working to get those resolved, but as you've noted, those can re-occur
    just due to the nature of list providers and a shared relay. That being
    the case, I would recommend sending your forum's mail via SMTP as opposed
    to directly via PHP from the shared webserver. This not only uses a
    regular SMTP server instead of the shared relay, but because it's
    authenticated SMTP, the odds of spam or listing issues are reduced quite
    a bit.
    and configured the forum to send emails via smtp.dreamhost.com. I hope it helps.
    64.90.62.162 did also appear in psbl.org listing though.

  11. Thanks:

    dado023 (4th February 2020)

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  13. Thanks:

    Shelwien (4th February 2020)

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